New undergraduate students will be more comfortable in searching for information and can avoid library anxiety during their research.Īcademic library reference services are in their early phases. McPherson (2013) and Woods (2018) argue that the AI chatbots will create a conducive environment for conversational interactions related to references. Adoption of chatbot applications in academic library reference services is growing in Western countries. One benefit is that users will be able to have conversations in a natural and easy manner while searching for relevant information. There are many benefits of using AI chatbots in reference services in academic libraries. Since messaging is one of the core functions in the mobile experience, AI chatbots are more relevant to the same. People are more engaged in the usage of messaging applications than other network-based tools. We explore how AI chatbots can be used in order to strengthen the traditional reference services of academic libraries especially in catering to the millennials in Bahrain. Academic libraries have long been providing reference services to the academic community in order to fulfil their information needs. Chatbots are considered as effective information delivery tools which are used in digital environments. Service sectors have leveraged the strength of chatbots in their services. AI chatbots have become widespread in various sectors of life, especially, education, banking, health, and many other fields (Nawaz & Gomes, 2019). Artificial Intelligence (AI) is one of the prominent emerging technologies in the recent years. In the era of the industrial revolution 4.0, the technology industry has emerged to provide better services to its stakeholders. Artificial Intelligence Reference Services Academic Libraries and Chatbots.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |